DELIVER LEGENDARY SERVICE TO YOUR CUSTOMERS
KEEP YOUR CUSTOMERS COMING BACK
Every day, with every customer interaction, you have an opportunity to either build loyalty or lose a customer. While most companies recognize the importance of customer service to their success, it’s still so remarkable when we receive truly great service. Our Legendary Service® customer service training program teaches your managers and front-line service providers how to consistently deliver ideal service that will keep your internal AND external customers coming back and create a competitive edge for your organization.
IT COSTS 6-7 TIMES MORE to attract a new customer than it does to retain an existing customer.
89% OF CONSUMERS began doing business with a competitor following a POOR CUSTOMER SERVICE EXPERIENCE.
We all know what a distrustful workplace looks like: managers withhold information, people talk behind each other’s backs, employees are afraid to share concerns, no one takes responsibility, and you end up with poor morale, lower productivity, increased turnover, and an unhealthy work environment.
THE VALUE OF A SERVICE MINDED CULTURE
Customers fuel business. Companies that deliver great customer service know that their people and the relationships they build with their customers are their most important assets. They build a service-minded culture, recognizing that customer service starts with how employees treat each other internally and extends to external customers. They empower their people to take initiative, resolve problems, and exceed client expectations, resulting in increased customer loyalty, engagement, innovation, and sales.
Satisfied customers come back to buy more and recommend your organization to their friends and family.
Understanding your customers’ needs and wants can result in substantial savings in acquiring and retaining happy customers.
Engaged customers become your biggest fans and generate powerful word-of-mouth advertising, especially with today’s social media outlets.
FEEDBACK & INNOVATION
Customers are your greatest source of feedback to help make improvements and generate innovative solutions to meet their needs.
We know that delivering great customer service is important to the success of your business, yet creating a service-minded culture can be a challenge. Our Legendary Service training program teaches your people how to consistently deliver exceptional service that will keep your customers coming back and creates a competitive edge for your organization.
With the Legendary Service program, your organization gets:
Alignment on a service-focused vision, values and behaviors
Segmentation of customers based on needs and wants
Empowered employees who build great customer relationships
Increased customer loyalty which drives increased revenue
LOOK INSIDE LEGENDARY SERVICE PROGRAM
TAKE A CLOSER LOOK
*2011 Customer Experience Impact Report, Oracle
**White House Office of Consumer Affairs